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AsiaFacility is committed to addressing the dynamic support needs of our customers. Our comprehensive support solutions not only represent specialized options through which service requests and operational concerns are routed, these focused solutions allow Exodus to deliver the dedicated and immediate support our customers require to keep their Internet operations up and running 24 hours a day, 7 days a week.

The Response Center is the communications hub of AsiaFacility' Network Management and Monitoring Services and is responsible for managing two-way communications between Exodus and the customer. This ensures that your vital Internet operations are running at the highest level of availability and security at all hours of the day and night.

Maintenance Approval Process

  • Ensure that changes to AsiaFacility services, infrastructure, policies, and procedures are implemented effectively and efficiently
  • Minimize risk and impact on our customers
  • Enable AsiaFacility to be more proactive in notifying customers of potential disruptions to their service
  • Ensure all new equipment or routing configurations have received extensive testing on our independent test network, prior to deployment as part of the IDC's configuration

　

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Tel:(852)27820197 Fax:(852)23967073 E-mail: info@asiafacility.com